385 reviews | 2 verified advisers
Review for Simon Chalk
What could they have done better?
Everything was totally satisfactory from start to finish.
What were the circumstances that caused you to initially look for a financial adviser?
We have no dependents who would really need an inheritance so decided to put the Equity in our house to use now for home improvements and a newer car. We had considered using companies that advertise in newspapers or on the television but preferred to discuss equity release face-to-face.
How has Simon helped you?
We knew that Simon was involved with setting up the Principles of the Equity Release Council in 2012 so we had every confidence he would be trustworthy, experienced and knowledgeable. He listened carefully to our requirements and found the ideal solution for us.
Have you seen the outcome you were hoping for?
Most definitely. There was no time-wasting and everything went through smoothly.
Review for Simon Chalk
What could they have done better?
The solicitor was a bit slow but Simon intervened and helped as much as he could with timings
What were the circumstances that caused you to initially look for a financial adviser?
I had to raise money to pay my ex- husband OM our divorce
How has Simon helped you?
Friendly and efficient and so much knowledge of the market and how it works Able to advise fully and explain pros and cons and any sticking points very easily
Have you seen the outcome you were hoping for?
Yes Simon chased, helped with the paperwork and guided me through the whole process
Review for Nick Dutton
What could they have done better?
I can't think of anything that could have been done better.
What were the circumstances that caused you to initially look for a financial adviser?
After the death of our father the family became aware of a long running interest only mortgage held over our parents house. Unfortunately we started receiving pressure to repay this mortgage after making contact with the mortgage provider directly. Our mother is in her 80's and was left with insufficient funds to clear this mortgage. Our only solution was some form of equity release.
How has Nick helped you?
Nick has been an absolute god send. From initial contact all the way through to completion Nick was there helping to guide us as a family and particularly our elderly mother. He made multiple in person visits to explain the situation to my elderly mother and the solution he was offering to guide us towards. A simple review does not cover the lengths Nick went to while helping our family. Nick was professional, courteous and knowledgeable keeping the family informed and up to date at all times during the process.
Have you seen the outcome you were hoping for?
Yes. The situation was resolved exactly as Nick described it would be. As a family we are delighted with the outcome.
Review for Simon Chalk
What could they have done better?
Nothing!! The whole process was seamless. The advice given was sound and made perfect sense. Simon kept me fully informed of what was happening behind the scenes and the next steps to expect, so nothing came as a surprise. His follow-up call after the equity was released was also reassuring, as it confirmed that if my circumstances change or I need to draw down from my reserve, I should contact him for further advice. Having him at the end of a phone or email feels like having a safety net of expertise to rely on. That is a rare service in this day and age!
What were the circumstances that caused you to initially look for a financial adviser?
After my partner passed away from cancer in Feb 2024 I took early retirement on a reduced pension and was coping, if careful. As the cost of living increased I began to struggle and started using a credit card for larger purchases and unexpected bills. It just spiralled out of control and the monthly credit card payments became unachievable. I didn't want to move home as all my memories are here so had to look at other options for how to get back on track. Simon was recommended by the financial advisor we had used for our mortgage etc.
How has Simon helped you?
From the very first phone call Simon put me at ease with his understanding and down to earth manner. He didn't make me feel judged for getting in a mess and he explained everything in layman’s terms, not in a talking down way, but by explaining the terminology to make the process understandable. Every single nuance of Equity Release was covered to ensure I could make an informed decision - the benefits and the long term possible outcomes. I never ever felt rushed into making my decision. Face to face appointments via Teams made the process more personable and reassuring and Simon kept me updated every step of the way.
Have you seen the outcome you were hoping for?
The outcome has surpassed my initial expectations. The advice given by Simon on how much equity to release to get back on track, and then live comfortably, was invaluable as I had only thought of the short term solution. Without his expertise, knowledge and future planning, I would probably have been in the same situation at some point in the not too distant future.
Review for Simon Chalk
What could they have done better?
Nothing at all.
What were the circumstances that caused you to initially look for a financial adviser?
Simon talked through everything and that we was satisfied and understood all the information given.
How has Simon helped you?
To make the right decision for us and that we was happy.
Have you seen the outcome you were hoping for?
Definitely
